Effective Date: 25th December, 2023

Welcome to Wizbae!

This Privacy Policy describes how Wizbae (“we,” “us,” or “our”) collects, uses, and discloses your personal information (“Personal Data”) through our website and mobile app (collectively, the “Platform”). Please read this Privacy Policy carefully before using the Platform.

Information We Collect:

We collect Personal Data from you in various ways, including:

  • Account Creation: Name, email address, phone number (optional), and location (optional).
  • Gift Purchases: Recipient information, delivery details, and payment information.
  • Platform Usage: Browsing history, search queries, and interactions with features.
  • Social Media Accounts: If linked, information is publicly available on your profile.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your use of the Platform, such as browsing preferences and device information.

How We Use Your Information:

We use your Personal Data for various purposes, including:

  • Providing and improving the Platform services.
  • Personalizing recommendations and gift suggestions.
  • Processing orders and delivering gifts.
  • Communicating with you about your account, orders, and Platform updates.
  • Sending marketing and promotional materials (with separate consent).
  • Analyzing Platform usage to improve our services.
  • Complying with legal obligations.

Data Sharing and Disclosure:

We may share your Personal Data with third-party service providers who assist us in operating the Platform and providing our services. These service providers will only be given access to the Personal Data they need to perform their services and are obligated to keep your information confidential.

We may also disclose your Personal Data if required by law, in response to a legal process, or to protect the rights, property, or safety of ourselves, our users, or the public.

Your Choices and Rights:

You have the following choices and rights regarding your Personal Data:

  • Access your Personal Data.
  • Rectify inaccurate or incomplete Personal Data.
  • Delete your Personal Data.
  • Restrict or object to the processing of your Personal Data.
  • Withdraw your consent for marketing and promotional communications.
  • Download your Personal Data.

You can exercise these rights by contacting us at connect@wizbae.pk 

Data Security:

We take appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Retention of Personal Data:

We retain your Personal Data for different periods depending on the purpose for which it was collected and the legal requirements:

  • Essential account data: Name, email address, and basic account information are retained for the lifetime of your account.
  • Order data: Transaction details and recipient information are retained for a minimum of seven years for legal and accounting purposes.
  • Platform activity data: Browsing history and search queries are anonymized and aggregated after one year for statistical analysis.
  • Marketing data: Data used for email marketing campaigns is retained for a maximum of three years from your last interaction with a campaign.

Children’s Privacy:

The Platform is not intended for children under the age of 13. We do not knowingly collect Personal Data from children under the age of 13. If you are a parent or guardian and learn that your child has provided us with Personal Data, please contact us.

International Transfers:

Your Personal Data may be transferred to and processed in countries other than your own, where data protection laws may be different or less protective than those in your country. We will take appropriate safeguards to protect your Personal Data per this Policy and applicable laws.

Changes to this Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on the Platform.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at connect@wizbae.pk